Return policy

Returns & Refund Policy

We want you to love every product you purchase from us. If for any reason you’re not completely happy with your order, please review our return policy below.

Return Window

You have 30 days from the date of delivery to return your product for a refund or exchange.

Items Eligible for Return

To qualify for a return, items must be:

• Unused and unopened

• In the same condition as received

• In the original, undamaged packaging with all labels and seals intact

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on the following once opened or if the seal is broken:

• Skincare & cosmetic products

• Personal or intimate wellness products

• Vitamins, supplements, or other consumables

• Sale or clearance items (unless the item is defective)

• Gift cards

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, we’ll gladly arrange a replacement or full refund at no cost to you. Please contact us within 7 days of delivery, and include your order number and a photo of the issue.Email/WhatsApp: [add your details]

How to Start a Return

1. Contact us at rooibosalways@gmail.com/ WhatsApp: 0837163635 to request a return authorisation.

2. Please pack the item securely in its original packaging.

3. Return shipping for non-defective items is at the customer’s cost. Please use a trackable courier, as we cannot be responsible for parcels lost in transit.

Refunds

Once we receive and inspect your return, we’ll email you to confirm approval. Approved refunds will be processed and credited back to your original payment method within 10–14 business days. Shipping costs are non-refundable unless the return is due to our error.

If you have any questions about returns or refunds, please reach out at:📩 rooibosalways@gmail.com📞 phone/WhatsApp number: 0837163635